New Ticket
Fibre Optic Cable Network down and not functional
Fibre Optic Cable Network active but the use thereof severely impacted – slow.
Fibre Optic Cable Network problem but can be circumvented
Query
Severity
First Line Maintenance Confirmation
Please select
Yes
No
Is power available and the equipment powered up at the end user?
Please select
Yes
No
Is there a power failure or load shedding in the area or at the Customer POP (Point of Presence)?
Please select
Yes
No
Is the CPE and end user equipment on and synchronised with each other?
Where there is synchronisation but no connection or slow connectivity experienced by the End-user:
Please select
Yes
No
Is the cable connections proper and checked between the CPE and fibre / patch cable and CPE / end user equipment?
Please select
Yes
No
Are all necessary End-user equipment and CPE configurations/settings and capping checked?
Please select
Yes
No
What are the error message (if any) that appears at the End-user? Has it been properly analysed and such analysis been acted upon?
Please select
Yes
No
Confirm that the connectors 2 (two) or more where swopped and are used at any or both sides of FCC’s service?
Please select
Yes
No
The Customer confirms that its GBIC’s or SFP’s that is being used to supply the service are in working order?
Please select
Yes
No
The Customer to ascertain that no cut-over’s or network maintenance or downtime is experienced in any part of its network architecture which will affect the fibre link/s in question?
Photos's
Please upload a photo of the MMR port being up:
Please upload a photo of the customer CPE being down:
Link and Contact Details:
Please provide the FCC Circuit ID Number (starting with FCC-)
The company / shop name:
The Physical address or building name:
Name Of Person Reporting The Incident
Contact Number Of Person Reporting The Incident
E-mail Of Person Reporting The Incident
Date and Time When The Link Went Down
Cancel
Save